Terms & Conditions

The following conditions constitute an agreement between Iberian Lynx Golf (Hereinafter referred to as “The Company” and you, (Hereinafter referred to as “The Client”).

The booking conditions of the Company are subject to English Law.

1). Booking Procedure

Bookings can be provisionally made by telephone, email, fax or by completing a booking form and sending to The company either by mail, email, or facsimile.
Bookings will not be confirmed by The Company until The Company is in receipt of the following:

a). A deposit of £100.00 per person.
b). A full list of passenger names.
c). Payment of appropriate holiday insurance premiums or proof of holiday insurance.

A full contract between the client and the company will be made from the date of the confirmation invoice.

(2) Payment Procedure
After receipt of the client’s deposit a confirmation invoice will be sent to the client detailing monies received, remaining balance and the final date at which this balance must be paid.

The final balance must be received 8 weeks prior to departure date. If the company does not receive the outstanding balance on or before the due date, the company reserves the right to treat the booking as a cancellation and apply the cancellation charges as set out in the clause below entitled “Cancellation Procedure”

(3) Cancellation Procedure
If after confirmation of clients booking, the client wishes to cancel this booking, then the cancellation notice must be given in writing and signed by the person who was party to the agreement i.e. the party leader.
The Company reserves the right to impose cancellation charges according to the following formula:

Number of days notice prior to departure	% Cancellation Charge*
43 days or more	Deposit only
29 to 42 days	50%
15 to 28	70%
Up to 14 days	90%
Departure date or after	100%

** Cancellation charge expressed as percentage of total package cost excluding travel insurance.

(4) Holiday Insurance
The Company requires that all clients be adequately insured. The Company provides such a comprehensive insurance package. If you wish to make alternative arrangements please indicate on your booking form. It is important that any other insurance’ taken out by the client is at least equal to the insurance offered by the company.

(5) Price Guarantee
We guarantee that after we have confirmed your booking there will be no price increases, unless the client requests additional services or in the case of significant weakening of sterling.

(6) Package Cost Protection
All payments received by the company are held in a client trust account, this account is independently administered by the Travel Trust Association trustees. No unprotected payments can be made to suppliers from this account until you return from your holiday, in this way your holiday is protected and if our company fails you still enjoy your holiday.

(8) Liability
The Company accepts no liability for any mishap, incident or accident which may occur and which is not wholly under the control of the company, however we will assist clients in pursuing claims against any of our agents, sub-agents or any other body involved with our package.

The Company does not accept liability for any changes to your travel arrangements caused by influences beyond our control.

(9) Complaints
We will always attempt to amicably deal with any complaints you may have. In the first instance our local representative should be informed of the nature of your complaint and if it cannot be resolved on site the complaint must be forwarded to the company on your return.

The representative will record your complaint, handing you a copy, and sending a copy to The Company.

Your complaint should be registered to The Company in writing within 28 days of your return. We will not accept liability for any complaints received after this time.

10).Termination of holiday
We reserve the right to terminate the holiday of any clients whose behaviour is considered to endanger or cause unnecessary nuisance to other clients.
In the event of the need to terminate a clients holiday, the client will lose all contractual rights under this agreement and the company will no longer be liable.

(10) Luggage Allowance
In the normal circumstance the luggage allowance is 20 Kg excluding golf clubs. Each airline has the right to charge excess baggage for golf clubs. Airlines may change luggage allowance weights or vary the charges for luggage allowance or any other levy any other charge they seem fit.

(11) Travel Documents
Clients are responsible for their own passports, visas and boarding passes..

(12) Golf Arrangements
A). The golf schedules arranged by the company may need to be changed from time to time because of various circumstances; we will inform you of any amendments necessary.

B). The appropriate voucher for green fees paid in advance will either be sent with clients travel documents or issued by our representatives either on the clients arrival or at ythe clients accommodation.

C). The company will refund green fees where course closure for any reason prevents play and the golf course management agree to this refund. Prior to reimbursement the company will need written confirmation from the course in question and a written claim from the client together  with the unused golf voucher.

The company must receive this notification from the client within 28 days of the customer return. The company will not accept liability for any claim received after this time.

D). All golf course reservations are subject to availability and as such the company cannot guarantee to reserve the date, time or venue requested by the client. In the event of non-availability of a requested golf course we will attempt to book either a book of equal status, if not available and the company books a more expensive course then the company reserves the right to charge the client for this upgrade. If a less costly course is booked then the company will refund the difference.